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REFUND, CANCELLATION, AND DELIVERY POLICY

This Refund, Cancellation, and Delivery Policy governs all digital product purchases and search report generations made by international users on Globaltmsearch.com, operated by Tridentra Consulting, LLC ("Company," "we," "us," or "our").

By completing a purchase on the Platform, you expressly acknowledge and agree to the terms outlined below.

1. DIGITAL DELIVERY POLICY

• 1.1. Instant Fulfillment: All services provided on Globaltmsearch.com—including global trademark search reports, multi-jurisdictional database extraction, and IP data analytics—are digital products delivered electronically via the Platform interface, dashboard download, or registered email.
• 1.2. Delivery Timeline: Reports are generally generated and delivered in real-time or within minutes of submitting a confirmed search query. In the event of high server loads or complex multi-database extraction, delivery may take up to twenty-four (24) hours.
• 1.3. Technical Access Issues: If you experience any technical disruption preventing the download of a purchased report, you must notify our support team immediately at supportUS@globaltmsearch.com or order@globaltmsearch.com.

2. REFUND AND RETURN POLICY

• 2.1. Strictly Non-Refundable: Because our platform provides instant access to proprietary intellectual property databases and initiates automated multi-country data compilation upon purchase, all sales are final. No refunds, returns, or exchanges will be issued once a search report generation has been initiated or delivered.
• 2.2. Duplicate Transactions: In the verified event of a technical error resulting in duplicate billing for a single report, a full refund for the duplicate charge will be processed back to the original payment method within five (5) to seven (7) business days upon review.
• 2.3. Exceptional Technical Failures: If a system error completely prevents the generation of a search report and our technical team is unable to fulfill your request within forty-eight (48) hours, you may request either a full platform credit or a refund. Such requests must be directed to order@globaltmsearch.com.

3. CANCELLATION POLICY

• 3.1. Subscription Cancellations: If you purchase a recurring subscription or watching service package, you may cancel your subscription at any time through your account dashboard or by contacting supportUS@globaltmsearch.com.
• 3.2. Effect of Cancellation: Cancellation will take effect at the end of your current active billing cycle. You will retain access to the Platform until the expiration of the period you have already paid for. No partial or prorated refunds will be issued for unused days within a billing cycle.

4. CHARGEBACK ABUSE PREVENTION

• 4.1. Good Faith Resolution: You agree to contact our support team (supportUS@globaltmsearch.com or order@globaltmsearch.com) to resolve any billing disputes before filing a formal chargeback with your financial institution or payment gateway (Stripe).
• 4.2. Dispute Evidence: In the event of an unauthorized or fraudulent chargeback filing where digital delivery logs, IP tracking, and report access records confirm successful fulfillment, Tridentra Consulting, LLC reserves the right to submit this policy and usage logs to payment processors to contest the chargeback and recover associated recovery fees.

5. CONTACT INFORMATION

For any questions, order updates, or delivery support inquiries, please reach out via our designated channels: