GlobalTMsearch · Legal
Privacy Policy
Tridentra Consulting, LLC · Wyoming, USA · EU General Data Protection Regulation (EU) 2016/679 ยท US / Wyoming law
Effective 09 November 2026
This version applies to users outside India. View the India (DPDP Act) version
This Privacy Policy explains how Tridentra Consulting, LLC ("we", "us") processes personal data when you use www.globaltmsearch.com and its white-label portals (the "Platform") from outside India. Users in India are served by Tridentra Consulting (OPC) Private Limited under the India privacy notice.
1. Data controller and contact
Controller: Tridentra Consulting, LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA (EIN 38-4355868).
Data protection point of contact (EU / international): supportUS@globaltmsearch.com. We have not appointed a Data Protection Officer because our core activities do not involve large-scale systematic monitoring or special categories of data; the contact above handles all privacy matters.
2. Personal data we collect
- Account data: name, email address, phone number, company name, password (stored only as a one-way hash), sign-in security data (email codes, optional authenticator app).
- Search data: the trademark or logo you submit, goods / services description, Nice class, targeted country or region and any comments you add.
- Billing data: invoice name and address, tax identifiers you provide, amounts, currency and payment status. Card payments are handled by Stripe; we receive only the card brand and last four digits, never the full card number.
- Technical data: IP address, approximate country, browser and device type, pages visited, and security events (for example failed sign-ins).
- Marketing attribution: first-party records of the campaign that brought you (UTM parameters and ad click identifiers) and, if enabled in your browser, Google Analytics / Google Ads measurements.
- Communications: messages sent through the Contact form, feedback and support requests.
- B2B clients: company branding (logo, colours, contact details) and, if used, the custom domain of your portal.
3. Purposes and legal bases (GDPR Art. 6)
| Purpose | Legal basis |
|---|---|
| Creating your account and delivering the trademark search reports you order (Tier 1 summary, Tier 2 detailed report) | Performance of a contract - Art. 6(1)(b) |
| Payments, invoices, accounting and tax records | Contract - Art. 6(1)(b); legal obligation - Art. 6(1)(c) |
| Account security: sign-in codes, rate limits, fraud and abuse prevention, security logs | Legitimate interests in protecting users and the Platform - Art. 6(1)(f) |
| Customer support and answering your inquiries | Contract - Art. 6(1)(b); legitimate interests - Art. 6(1)(f) |
| First-party analytics and campaign attribution (which channels bring customers) | Legitimate interests - Art. 6(1)(f); you may object at any time |
| Google Analytics / Google Ads cookies, marketing emails | Consent - Art. 6(1)(a), withdrawable at any time |
| Compliance with legal requests and enforcing our Terms | Legal obligation - Art. 6(1)(c); legitimate interests - Art. 6(1)(f) |
Where we rely on legitimate interests we have balanced them against your rights; you can ask for that assessment.
4. AI-assisted analysis and automated processing
Reports combine algorithmic matching (registry, phonetic, marketplace, search-engine and social signals) with an AI-written analysis. For the AI analysis we send the AI provider (Google, Gemini API) only what it needs: the mark, class, goods / services description and the scores and conflicting marks computed by the Platform - never your payment data. Risk scores are informational; we do not make decisions producing legal or similarly significant effects about you solely by automated means (Art. 22 GDPR).
5. Who receives your data
- Service providers (processors): hosting and email (Hostinger), payments (Stripe), analytics, advertising measurement and AI analysis (Google). They act on our instructions under data processing terms.
- Group company: Tridentra Consulting (OPC) Private Limited (India) may support operations and customer service.
- White-label partners: if you use a portal of a law firm or agency (White-Label B2B Client) or a channel partner, that business receives the data needed to serve you and is responsible for its own relationship with you.
- Authorities and advisers where required by law, or to establish, exercise or defend legal claims.
We do not sell personal data and do not share it for cross-context behavioural advertising beyond the Google measurement described above.
6. International transfers
We are established in the United States and our providers may process data in the United States, India and other countries. Transfers from the EEA, UK or Switzerland rely on the European Commission's Standard Contractual Clauses (Decision (EU) 2021/914) and the UK addendum, or on the EU-US Data Privacy Framework where the recipient is certified, together with supplementary security measures. You may request a copy of the relevant safeguards at supportUS@globaltmsearch.com.
7. How long we keep data
| Data | Retention |
|---|---|
| Tier 1 summary report download | Available for 3 months from purchase, then no longer downloadable |
| Account and search history | While your account is active; deleted or anonymised on your erasure request unless a legal obligation requires us to keep it |
| Invoices, payment and tax records | For the period required by tax and accounting law (generally 7 years) |
| Security logs, sign-in and fraud-prevention records | Only as long as needed to protect accounts and investigate incidents, and reviewed periodically |
| Contact form messages and support requests | Until the matter is resolved and for a reasonable follow-up period |
| Analytics and attribution records | Kept in aggregated or pseudonymous form for business reporting; you may object at any time |
8. Your rights
Under the GDPR (and equivalent UK and Swiss law) you have the right to:
- Access your personal data and receive a copy (Art. 15);
- Rectification of inaccurate data (Art. 16);
- Erasure - the "right to be forgotten" (Art. 17);
- Restriction of processing (Art. 18);
- Data portability in a structured, machine-readable format (Art. 20);
- Object to processing based on legitimate interests, and to direct marketing at any time (Art. 21);
- Withdraw consent at any time, without affecting earlier processing (Art. 7(3)).
Use the data rights form or write to supportUS@globaltmsearch.com. We answer within one month (extendable by two months for complex requests, in which case we tell you) and may ask you to confirm your identity. You may also lodge a complaint with the data protection supervisory authority of your country of residence or work.
US residents: depending on your state you may have similar rights to know, correct, delete and opt out; we honour them through the same channels and do not discriminate against you for using them.
9. Cookies and similar technologies
| Name | Purpose | Type |
|---|---|---|
| global-tm-search-session, XSRF-TOKEN | Keeps you signed in and protects forms (encrypted, HttpOnly) | Strictly necessary |
| gtm_device | Recognises a trusted administrator device (staff only) | Strictly necessary / security |
| gtm_vid | First-party visitor id for campaign attribution | Analytics (first-party) |
| _ga, _gid, _gcl_* | Google Analytics and Google Ads measurement | Analytics / advertising (consent) |
You can block or delete cookies in your browser; strictly necessary cookies are required for sign-in and checkout. More detail: Cookie Policy.
10. Security
We use TLS encryption in transit, AES-256 encryption for sensitive fields at rest, hashed passwords (Argon2id / bcrypt), email sign-in codes and authenticator apps for staff, rate limiting, a web application firewall and security audit logs. No system is completely secure; if a breach affects your rights we will notify you and the competent authority as the law requires.
11. Children
The Platform is intended for businesses and adults. We do not knowingly collect data from anyone under 16.
12. Changes
We may update this policy; the effective date above shows the current version. Material changes are announced on the Platform or by email.
Tridentra Consulting, LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · EIN: 38-4355868