Privacy Policy

This Privacy Policy is the notice of Tridentra Consulting (OPC) Private Limited ("we", "us"), the Data Fiduciary, under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). It applies when you use www.globaltmsearch.com and its white-label portals (the "Platform") from India. Users outside India: see the international (GDPR) version.

1. Data Fiduciary

Tridentra Consulting (OPC) Private Limited, B-1, Jain Building, Opp. Jain Temple, Near SBI Bank, Mohone, Ambivili, Kalyan, Thane, Maharashtra, India 421102 · CIN: U62099MH2025OPC462997 · PAN: AAMCT5656N. Contact: supportIn@globaltmsearch.com, +91 9594891011.

2. Personal data we collect

• Identity and contact: name, email address, phone number, company name, billing address, GSTIN (if you give it).
• Account security: password (stored only as a one-way hash - a password is sensitive personal data under the SPDI Rules), email sign-in codes, optional authenticator app.
• Search data: trademark or logo, goods / services description, Nice class, targeted country or region and your comments.
• Payment data: amount, status and reference of your payment. Payments are processed by Razorpay; we never receive or store your full card, UPI PIN or bank credentials.
• Technical data: IP address, approximate location (country), browser / device information and security logs.

3. Purposes (specified purposes)

We process your personal data only for these purposes:

1. compiling and delivering the trademark search reports you order (Tier 1 summary and Tier 2 detailed report) and related consultations;
2. billing, invoicing (including GST invoices) and maintaining accounts;
3. account security - sign-in codes, fraud and abuse prevention, rate limiting and IP / search security logs;
4. customer support and replying to your requests;
5. improving the Platform and measuring which channels bring customers (first-party analytics);
6. complying with law and lawful requests of authorities.

4. Legal basis: consent and legitimate uses

We process personal data on the basis of your consent (Section 6, DPDP Act), given when you create an account, submit a search, pay or contact us, and for legitimate uses under Section 7 - for example where you voluntarily provide data for a specified purpose (such as an invoice), or where processing is required to comply with law.

Withdrawing consent: you may withdraw consent at any time by writing to supportIn@globaltmsearch.com or through the data rights form, as easily as you gave it. Withdrawal does not affect processing done before it; we may then be unable to provide services that need the data (for example report delivery), and we will keep only what the law requires.

5. AI-assisted analysis

Reports include an AI-written analysis. For it we send the AI provider (Google, Gemini API) only the mark, class, goods / services description and the scores and conflicting marks computed by the Platform - not your contact or payment details. The analysis is informational and does not produce decisions with legal effect about you.

6. Sharing and Data Processors

• Data Processors: Razorpay (payments), Hostinger (hosting and email) and Google (analytics, advertising measurement, AI analysis), engaged under contract and processing only on our instructions.
• Group company: Tridentra Consulting, LLC (USA) operates the Platform technology and may process your data for the purposes above.
• White-label partners: if you use the portal of a law firm or agency, that business receives the data needed to serve you.
• Authorities where required by law.

We do not sell personal data.

7. Transfers outside India

Your data may be processed outside India (for example in the United States) by our group company and Data Processors. We transfer data only to countries not restricted by the Central Government under Section 16 of the DPDP Act, and with security safeguards equivalent to those described here.

8. Retention

When the purpose is served and no law requires us to keep it, we erase personal data (Section 8(7)).

9. Your rights as a Data Principal

• Right to access information (Section 11): a summary of your personal data we process, the processing activities, and the identities of Data Fiduciaries and Data Processors with whom it was shared.
• Right to correction and erasure (Section 12): correction, completion, updating and erasure of your personal data.
• Right to grievance redressal (Section 13): see section 10 below.
• Right to nominate (Section 14): nominate a person to exercise your rights in the event of death or incapacity.

Requests: data rights form or supportIn@globaltmsearch.com. We may verify your identity before acting. As a Data Principal you also have duties under Section 15 - for example not to provide false information or file frivolous grievances.

10. Grievance Officer

11. Cookies

We use strictly necessary cookies (sign-in session, form protection, trusted staff device), a first-party attribution cookie and Google Analytics / Google Ads cookies. You can block cookies in your browser; sign-in and checkout need the necessary cookies. See the Cookie Policy.

12. Reasonable security practices

As required by Section 43A of the IT Act and the SPDI Rules, we maintain reasonable security practices: TLS encryption in transit, AES-256 encryption of sensitive fields at rest, hashed passwords, email sign-in codes, authenticator apps and device checks for administrators, access controls, a web application firewall and security audit logs. In the event of a personal data breach we will inform you and the Data Protection Board as required by law.

13. Children

The Platform is meant for businesses and adults. We do not knowingly process personal data of children (under 18) without verifiable consent of a parent or lawful guardian, and we do not track or target advertising at children.

14. Changes

We may update this notice; the effective date above shows the current version. Material changes are announced on the Platform or by email.

Tridentra Consulting (OPC) Private Limited · B-1, Jain Building, Opp. Jain Temple, Near SBI Bank, Mohone, Ambivili, Kalyan, Thane, Maharashtra, India 421102 · CIN: U62099MH2025OPC462997 · PAN: AAMCT5656N